Terms of Service

Last updated: March 2026

1. Service Description

Viapi provides an API gateway service that enables consulting firms and AI agencies to proxy, monitor, route, and bill client API usage across multiple LLM providers. The platform acts as an intelligent middleware layer between your clients and LLM providers.

2. Account Responsibilities

  • You are responsible for maintaining the security of your account credentials and API keys.
  • You are responsible for all activity that occurs under your account.
  • You must provide accurate billing and contact information.
  • You must comply with the terms of service of the LLM providers whose APIs you access through Viapi.

3. API Keys & Provider Access

You provide your own API keys for LLM providers. Viapi encrypts these keys at rest and uses them solely to proxy requests on your behalf. Viapi does not access, modify, or use your provider keys for any other purpose.

4. Billing & Payments

  • Viapi calculates usage costs based on token counts reported by LLM providers.
  • Markup pricing is configured by firm administrators and applied to client invoices.
  • Invoices are generated monthly and delivered via email.
  • Payment terms are Net 30 unless otherwise agreed.

5. Service Availability

Viapi aims for 99.9% uptime for the API proxy service. Service availability depends on the upstream LLM providers. Viapi provides automatic fallback routing when primary providers experience outages.

6. Data & Content

Viapi does not store, inspect, or log the content of API requests or responses (prompts and completions). We only log metadata: token counts, model, provider, latency, cost, and timestamps.

7. Limitation of Liability

Viapi is provided “as is” without warranty. Viapi is not liable for any losses resulting from LLM provider outages, incorrect model outputs, or billing discrepancies caused by provider-reported token counts.

8. Termination

Either party may terminate this agreement at any time. Upon termination, access to the platform will be revoked and final invoices will be generated for any outstanding usage.

9. Contact

For questions about these terms, contact us at legal@viapi.ai.